Reference

fauna189 Privacy Policy And Your Account

The fauna189 Privacy Policy explains what we collect when you open an account, check DANA or QRIS status, and move through the lobby from your phone.

Clear data purposesWallet record contextAccount access choicesCookie controls
fauna189 fauna189 Privacy Policy And Your Account
HELP WITH YOUR RECORDS

Privacy Questions From The Cashier Path

A clear support route matters when an account detail or wallet reference looks unfamiliar. We keep privacy questions close to the account help and cashier paths so you can give us the relevant receipt, sign-in detail or device context without posting personal data in a public place. Your request should identify the account safely, not disclose a password or full payment credential.

Team online

Account access

If your sign-in or phone verification appears linked to the wrong record, use account help and tell us which step stopped. We may ask for limited details to confirm that the request comes from the account owner.

Wallet reference

For a DANA, OVO, GoPay or QRIS question, send the payment reference and account identifier through the cashier support path. We use those details to trace status without asking you to share a wallet password.

Privacy request

To ask about a copy, correction or removal of personal data, contact our account help route with the email or phone detail attached to your account. We will explain the next identity check before changing the record.

HOW WE HANDLE DATA

Your Privacy Choices Inside fauna189

We keep the Privacy Policy practical by connecting each data use to an account action you can recognise.

Account details

We use the contact and verification details you provide to create, secure and maintain your account. A phone check may be required before access, and we do not ask you to place passwords or one-time codes in a support message.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records can show a reference, amount status and account match. These details help us reconcile a receipt, but they are handled separately from your wallet login credentials.

Cookies and devices

Cookies can remember a session and help the mobile path return you to the right account step. Device signals may support security checks; you can ask account help what cookie or device detail relates to your request.

Security checks

We may compare sign-in timing, device changes and phone verification before allowing an account change. If a request concerns a wallet status or personal record, we first confirm enough account detail to avoid disclosing it to another person.

Retention period

We keep records only for the period needed for account security, payment reconciliation, support history or legal duties. Ask us about a particular record and we will explain why it remains and whether a shorter period applies.

Changes and access

You can request access to, correction of or deletion of eligible personal data through account help. Include the account phone or email, the requested action and any relevant reference; we may complete an identity check first.

Privacy Policy Answers For Indonesia

These Privacy Policy answers address the account and payment questions you are most likely to have before opening access. They also explain how fauna189 handles phone verification, cookies, wallet references and requests from your own account.

It covers account details, phone verification, sign-in and device signals, cookies, support messages, payment references and retention. It also explains how you can request access, correction or deletion of eligible data through the account help path.

Yes. The Privacy Policy covers the reference needed to match DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity with your account. It does not require you to send a wallet password or full payment credential.

Phone verification helps connect an account request to the correct person before access or an account change is allowed. We may use related sign-in and device signals for security, and you should never place a one-time code in a support message.

You can request access to eligible personal data through account help. Give us the phone or email attached to your account and describe the records you want. We may complete an identity check before providing or explaining the requested data.

Contact account help with the detail that needs correction and the accurate replacement. If the request concerns a wallet reference, include the receipt identifier rather than your wallet password. We will explain any identity check before updating the record.

You may ask us to delete eligible personal data through the account help path. Some records can remain when needed for security, payment reconciliation, support history or legal duties. We will explain the reason and scope before processing the request.

Cookies can keep a session active and return your phone to the correct account step. Device signals may also support security checks. If you want details about a cookie or device record, contact account help without sharing your password.